Building safeguards in tech has become a focal point since a CrowdStrike (CRWD) update in July caused worldwide outages across several sectors, even knocking out global operations for major airlines. Kyndryl (KD) Chairman and CEO Martin Schroeter joins Market Domination to discuss how Kyndryl can help companies manage risk, especially as AI becomes more of an established technology.

"We run the mission-critical systems that run the world — so the banking systems, the airline reservation systems, the manufacturing supply chains. So all of that has to keep running, and that's sort of the nature of the business," Schroeter explains. He notes that when the CrowdStrike outage occurred, Kyndryl was able to rally its teams within seconds to help get its customers get systems back online.

"Mission critical for our customers were back up within 24 hours, and we spent the weekend then making sure the rest of the 45,000 servers that we managed that this impacted were ready to go by Monday morning," he adds.

As the AI race heats up, Schroeter explains that the technology "sits at the heart of how our Kyndryl bridge platform works and provides insights to customers." At the same time, companies are gearing up for shifts stemming from generative AI, and Kyndryl works with its customers to "bridge the chasm between the line of business executive who wants to use gen. AI in their business and the practical reality of what the CIO and CTO are faced with, who has to protect data and make sure it's resilient, make sure the data is architected in a way where you can get it."

As the use of generative AI has become more widespread, Kyndryl's consulting business has seen rapid growth.

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This post was written by Melanie Riehl