Mexico-based financial institution Banco Azteca has implemented UiPath's artificial intelligence (AI) and automation technologies to improve efficiency and customer service.

Initially, Banco developed 15 automations to lay the groundwork for its digital transformation.

Recognising the UiPath Platform’s potential, the company expanded its use within its Center of Excellence, developing 190 automations that have optimised a variety of processes.

Over half of banking transaction clarifications are now resolved in less than one day, significantly reducing response times, the lender said.

Banco Azteca transformation operations director Kathia Barrios said: “The transformation that we have achieved using the UiPath Platform fortifies our competitive edge and underscores our commitment to innovation, setting a new standard for excellence in the financial sector.

“We have completely overhauled batch processing, which took many hours to complete, created drastic improvements in processing high quantities of claims, and realised significant operational efficiencies. Our transformation is enhancing customer experiences and employee satisfaction.”

UiPath Insights has been crucial in providing Banco Azteca with insights into process performance, while UiPath Automation Hub has assisted in identifying and prioritising automation opportunities.

The UiPath Action Center and Document Understanding have further streamlined operations, aiding in compliance with banking regulations.

For instance, Document Understanding has been key in validating identification documents, ensuring adherence to Mexican and international standards.

The technological advancement has increased productivity by 50% as well as cut the development time for complex bots by half.

UiPath go-to-market chief operations officer and chief strategy officer Brandon Deer said: “AI and automation are revolutionising the way we work by empowering businesses to unleash innovation and tackle some of their most time-consuming challenges to help people spend time on more meaningful work.

“The results that Banco Azteca has achieved are truly inspirational not only within the financial services sector, but to any business that is seeking to modernise for the digital age with AI and automation.”

"Banco Azteca accelerates digital transformation with UiPath AI" was originally created and published by Private Banker International, a GlobalData owned brand.

 

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