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Best Buy may be giving a glimpse into how many retailers will reopen their stores post the worst of the coronavirus pandemic. Or more precisely, how retailers should reopen their stores — with 100% focus on crowd control, social distancing and cleanliness.
The electronics retailer said Tuesday afternoon that starting in early May it will begin reopening 200 stores, by appointment only. Best Buy says the move is designed for the purchase of more complex items such as appliances and networking equipment.
Best Buy has not changed its decision to temporarily furlough 51,000 hourly workers, which went into effect on April 19. The company’s more than 1,000 U.S. stores have been closed for customers — other than for curbside pickup — since March 22 to help flatten the coronavirus infection curve.
Best Buy’s website has continued to be open for business.
“Now, a month later, the world has learned much more about the virus, and we’ve taken the time to build what we believe are the right processes, acquire the right equipment, and create the right employee training. In short, we believe we’ve learned how to perform essential work in your home safely, for both you and our employees,” said Best Buy CEO Corie Barry in a letter going out to customers soon obtained by Yahoo Finance.
How the appointment process works:
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Appointment made online or via phone.
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There is a pre-call with customers to make sure they aren’t feeling sick.
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A detailed check-in process before each appointment where the sales associate walks through safety guidelines for the shopper. Hand sanitizer provided. Best Buy worker wears face masks and gloves.
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The customer shops the store with the sales associate, employing social distancing guidelines.
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Payment done at a counter with a sneeze guard in front of the register. All surfaces cleaned after the transaction is completed.
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Customer escorted out of the store.
Welcome to the new age of retail.
Here’s the full letter being sent out by Best Buy CEO Corie Barry.
“I genuinely hope you and your family are staying safe and feeling well. We all know the world continues to react to an unprecedented pandemic, and I wanted to update you on the ways in which Best Buy is evolving to meet our customers’ vital technology and appliance needs. Just as importantly, I want to share a big step forward in how we are now able to better serve you in your home.