Following a competitive selection process, City of Kingsport has embraced Hansen and its agile SaaS-based Customer Information System (CIS) to enhance customer care, billing and self-service experiences for its residents—advancing the city's smart city initiatives aimed at leveraging technology to improve municipal services and quality of life.

MELBOURNE, Australia, October 22, 2024--(BUSINESS WIRE)--Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy, utilities, communications, and media industries, is pleased to announce that the City of Kingsport, Tennessee, has selected Hansen to modernize their water-billing and customer-engagement experience.

For the past 20 years, City of Kingsport had been using an internally developed system. This system was unable to deliver the flexibility and configurability of modern platforms.

Hansen CIS, the company’s core meter-to-cash offering designed specifically to empower North American municipalities and utility companies, was selected as the most comprehensive customer information system that supports smart city initiatives by streamlining operations and enhancing customer service.

The City of Kingsport has also opted to integrate Hansen Self Service Portal and Hansen Business Intelligence. This comprehensive modernization effort will significantly improve operational efficiency and offer customers enhanced self-service capabilities.

Floyd Bailey, Chief Information Officer at City of Kingsport, commented: "We are delighted to have Hansen as our partner. They stood out head and shoulders above others in the process, from the speed of deployment and the way the team approaches our organization to, most importantly, ensuring that we have a robust platform. For us, as we seek to be able to handle any billing scenario we might need in these ever-changing market conditions, configurability and flexibility are paramount and Hansen CIS, with its Self Service Portal and Business Intelligence, certainly deliver this, and more."

Bobby Slaton, Executive Vice President for Americas Energy & Utilities at Hansen, commented: "At Hansen, we are proud of how our products boost the customer experience for municipalities and utility companies of all sizes. As people across North America increasingly rely on seamless utility experiences to free them up to focus on family, work and life, we are delighted to be able to showcase to municipalities like City of Kingsport what Hansen can do to support them in delivering a modern, agile and efficient platform and citizen experience."