• Model incorporates GenAI agent, care pathway automation and analytics

• Comprehensive approach supports high-quality outcomes for home care

• Interactive solution transforms patient and provider experience

PLANO, Texas, October 08, 2024--(BUSINESS WIRE)--NTT DATA, a global leader in healthcare IT, and Duke Health, a world-class academic and healthcare system, are collaborating to create a highly interactive and technologically advanced model for augmented home care delivery.

This new home-care model will integrate multiple technologies, including a GenAI-driven virtual agent from Ellipsis Health, automation, device interoperability, remote patient monitoring and a patient app and portal. The solution will keep medical staff in direct contact with the patient to ensure a human is always in the loop while allowing patients to receive more of their care at home.

To begin development of this new care delivery model, all parties will work together to develop a clinical trial to test the patient experience and usability of an AI virtual agent in conducting teaching and technical support for remote patient monitoring devices.

"This groundbreaking approach revolutionizes healthcare by turning the patient's home into a human-centered and high-value care setting," said John Frownfelter, MD, FACP, Lead for Data-Driven Health, NTT DATA. "Today’s models for care at home continue to limp along with insufficient resources and piecemeal technologies. We are taking today’s best practices to the next level with the power of automation and generative AI."

"Ellipsis Health is proud to support this innovative approach to transforming home care delivery for patients," said Mainul Mondal, Founder and CEO, Ellipsis Health. "By integrating our AI virtual agent with NTT DATA’s solution, we enhance patient access to holistic, personalized care, empowering families and caregivers with vital data and insights while reducing the burden on healthcare professionals. This initiative offers significant support for our loved ones during their healthcare journeys, ensuring that compassionate, efficient, and comprehensive care is accessible to everyone, right in the comfort of home."

"This partnership is focused on using advanced digital technology to address a broad range of patient needs efficiently and cost-effectively," said Emily Norboge, Chief Research Informatics Officer, The Duke Cancer Institute. "This approach for in-home care advances our mission to deliver the best medical outcomes with positive experiences for our patients and staff."