TaskUs and Mavenoid Announce Strategic Partnership To Enable AI-Powered Product Support
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NEW BRAUNFELS, Texas, June 03, 2024--(BUSINESS WIRE)--TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, and AI-powered product support platform Mavenoid announced their strategic partnership today.
Together, TaskUs and Mavenoid will combine expertise in AI and personalized product support to optimize next-generation, personalized self-help product support solutions trusted by some of the world’s leading consumer brands.
By automating product support through AI self-service and live human support in one AI-powered product assistant, the collaboration between Mavenoid and TaskUs will allow manufacturers’ and retailers’ customers to help themselves with everything from troubleshooting, setup, spare part sales, and product selection to getting advice about products.
Intelligent Virtual Troubleshooting
The partnership aims to offer streamlined support for all customers. TaskUs and Mavenoid use AI that is trained specifically to handle the complexities of product and device troubleshooting, and offer guided, step-by-step support specific to the needs of each consumer. Customers will now be equipped with instructions that incorporate videos, diagrams, user manuals, and product images to resolve their product issues on their own with the right guidance, allowing them to resolve more issues remotely, with self service resolution rates of 58% and up.
Live Agent Transfer
With TaskUs’s commitment to enhancing the customer experience through providing human expertise in its GenAI solutions, any escalated support issues will now receive a seamless transfer to a live agent within seconds. This partnership with Mavenoid will equip these live agents with video call capabilities and AI chat auto-translations to hundreds of languages, enabling them to see product issues live and communicate frictionlessly in real time. Agents will also receive a step-by-step history of each customer’s support interaction history leading up to each call so they can focus only on the most critical issues, rather than wasting time on repetitive inquiries.
Revenue-Increasing Insights
This Mavenoid and TaskUs partnership will enable brands to build more cost-efficient support teams with the tools and insights to facilitate revenue generation. By providing an end-to-end view of the virtual support journey and building an interactive feedback loop to inform future support decisions, brands can identify common issues with their products and initiate strategic shifts in their product development to further benefit their bottom line.