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Better Mortgage review 2024

Updated 4 min read

The Yahoo view: Better combines several home-buying services, including rapid loan approval, insurance, real estate, settlement services, and more, into a consolidated digital experience. It's a lender worthy of comparison.

Better Mortgage is a solid contender in the digital mortgage space. But with a below-average customer service rating and a focus on speedy loan commitments and closings, it may be best suited for borrowers who live in a competitive real estate market and have been down the home-buying road before.

First-time home buyers with limited savings might seek a lender focusing more on borrowers with low down payments. Better seems to be appealing to home buyers with some cash saved or home equity to put into the deal.

Dig deeper: Yahoo’s list of best lenders for first-time home buyers

Better Mortgage

Key benefits

  • A "One Day Mortgage" offer promises a loan commitment within 24 hours of submitting paperwork and a rate lock.

  • Claims to close loans "17 days faster than the industry average."

  • Offers loans, insurance, real estate, settlement services, and more into a consolidated digital experience.

Need to know

  • Published interest rates are shown for borrowers with a 20% down payment, who pay closing costs with cash, have a DTI below 35%, and a credit score of 760 or higher.

  • A pitch on the website says, "No unnecessary fees." There is no disclaimer explaining what the "necessary" fees are. We find that kind of language to be meaningless and, frankly, a little irritating.

  • A below-average rating for customer satisfaction, according to the latest J.D. Power Mortgage Origination Satisfaction Study.

Dig deeper: What all the best mortgage lenders have in common

Compared to other lenders, Better is pretty low-key in appealing to first-time borrowers.

They don't promote low down payment programs, and we couldn't find a mention of the conventional 3% down mortgage. Better does offer VA-backed loans, which are famous for requiring no down payment, but that product is simply listed among its other loan options.

Instead, Better focuses on its speed in issuing a loan commitment and a digital loan process.

Dip deeper: What you need to know about first-time home buyer programs

For homeowners who aren't ready to move but would like to access some of the equity in their home, Better Mortgage offers two options:

  1. Home equity line of credit

  2. Cash-out refinance

With the recently higher mortgage rates, anyone who's financed a house in the last 24 years or so probably wouldn't be looking to refinance a mortgage at a higher rate. That's the last time mortgage rates were edging higher than 8%. So, a cash-out refinance isn't likely a great option.

But a HELOC is. You draw the money you need from a line of credit, so you're only paying interest on the balance you owe. And Better allows you to draw up to $500,000, or 90% of your home's value.

Dig deeper: Cash-out refinance vs. HELOC

Tip: One downside of the Better HELOC is that you must draw at least 75% of your home's value with a minimum of $50,000. That greatly degrades the flexibility of only paying interest on the balance you owe. For example, what if you have $50,000 worth of equity but only want to draw $10,000? With Better's HELOC, you're out of luck.

Sample home loan interest rates are shown at the bottom of the home page. The fine print reveals that the three fixed-rate loans (15-year conventional and 30-year conventional and FHA) are all reduced with two discount points or more, with borrowers having a 760 or higher FICO score and a 20% down payment.

To fine-tune those rates to be a little closer to your situation, click on the "See your rates" button and answer some questions. Unfortunately, you'll have to provide an email address and sign into an account to get your answer. We stopped there.

Read more: See Yahoo Finance's list of the best FHA lenders

Once you try to customize your mortgage rate, you'll be frequently asked if you "want to continue with your pre-approval?" So, there's no lack of opportunity to proceed with an application.

And conveniently, there seems to be a phone number on the screen most of the time. Customer service is available from 8 a.m. until 9 p.m. Eastern on weekdays and 9 a.m. to 9 p.m. on weekends.

As for learning tools and calculators, Better gives the impression that they are loaded with such resources. A graphic on the home page says, "The tools you need to make that next step," with a button that urges you to "use our calculators."

All we initially found was the prerequisite mortgage payment calculator, but it was intuitive and easy to use. You'll also see a debt-to-income ratio explainer that demystifies one of the bedrocks to home loan approval.

However, the tools page doesn't reveal all the calculators on Better. See the "Resources" list at the bottom of the page, and you'll discover Affordability, Rent vs. Buy, HELOC payment, HELOC vs. Cash-out refinance, and other calculators that for some reason weren't listed on the tools page.

On the day of our research, a chat tool was visible on the right of our screen. We asked, “Do you have jumbo loans?” We got a prompt, straight-to-the-point “yes” in response. Very nice.

Methodology:

Yahoo Finance identified the best mortgage lenders for first-time home buyers by grading leading national lenders on a five-star scale from scores compiled from and averaged from public reviews. Criteria included interest rate, fees and loan costs, ease of application, rate transparency, loan product availability and options, customer experience, minimum down payment, minimum FICO scores, online features, time to approval, trustworthiness. Advertisers or sponsorships do not influence ratings.

Editorial disclosure for Mortgages:

The information in this article has not been reviewed or approved by any advertiser. The details on financial products, including interest rates and fees, are accurate as of the publish date. All products or services are presented without warranty. Check the lender's website for the most current information. This site doesn't include all currently available offers.