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GREATER NOIDA, India, June 28, 2024--(BUSINESS WIRE)--Coforge Limited (NSE: COFORGE), a global digital services and solutions provider, has been recognized for 'Exceptional Performance' in the prestigious 2024 UK IT Sourcing Study conducted by Whitelane Research. This annual study, renowned for its rigorous and comprehensive analysis, highlights the top-performing IT service providers based on extensive feedback from their clients.
Its recognition as an 'Exceptional Performer' in general satisfaction, accompanied by a significant 3% increase, underscores Coforge's unwavering commitment to delivering superior service and innovation to its clients. The company’s high rankings across various categories reflect its expertise and dedication to assisting clients in navigating and succeeding in their digital transformation journeys.
Coforge has achieved outstanding results across multiple categories in this year’s study:
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Ranked #1 (shared) in Digital Transformation
The firm secured #1 position (shared) and advanced 3 positions from last year in Digital Transformation, with a satisfaction score of 80%, exceeding the industry average of 75%. -
Ranked #2 in General Satisfaction
The firm achieved an impressive satisfaction score of 82% this year, marking a 3% increase from 2023. This score surpasses the industry average of 73%. -
Ranked #2 in Application Services
The firm advanced two positions from last year to secure the #2 spot in Application Services, with an 82% satisfaction score, a 2% increase from 2023. This score is higher than the industry average of 74%. -
Ranked #3 (shared) in Cloud & Infrastructure Services
For the first time, the firm is featured in this category and secured the #3 spot (shared). The satisfaction score of 80% is notably higher than the industry average of 74%.
Coforge’s growth in the Financial Services (Banking and Insurance) and "Other" verticals was reflected in the customer satisfaction study. Coforge ranked seventh among IT service providers in the financial services category, achieving a satisfaction score of 80% this year, higher than the industry average of 76%. In the "Other" industries category, which includes Energy & Utilities, Transport & Logistics, Retail, and Telecom & Technology, Coforge ranked second with a satisfaction score of 83%, surpassing the industry average of 74%.
Jef Loos, Head of Research, Europe, Whitelane Research said, "Coforge continues to shine in our 2024 UK IT Sourcing Study. It is a remarkable comeback this year for Coforge and is featured ‘Exceptional Performer’ among IT service providers in customer satisfaction in the region. This recognition is a testament to the company’s relentless focus on providing exceptional services to its customers."