CHARLOTTE, N.C., November 13, 2023--(BUSINESS WIRE)--PCI Pal (LON: PCIP), the global SaaS provider of secure payment solutions for business communications, today announced it has joined forces with Zoom Video Communications, Inc. to deliver an improved customer experience through the integration of PCI Pal Agent Assist and Digital Payments solutions into Zoom Contact Center and Zoom Phone.

PCI Pal’s award-winning PCI Compliance solutions will soon be available to businesses utilizing Zoom and can be purchased on a Zoom agreement. This partnership not only helps ensure PCI compliance but also contributes to a seamless customer payment experience in Zoom’s communication platforms.

"PCI Pal’s offerings are an excellent match for Zoom’s focus to help people and businesses collaborate and stay connected. As a valued, integrated partner, our payment solutions result in an excellent CX and EX for customers and merchants alike, creating a frictionless payment experience. We’re looking forward to working with Zoom today and in the future," says Darren Gill, Chief Revenue Officer, PCI Pal.

"We are delighted to partner with PCI Pal to elevate our payment and compliance proposition for our customers," said Vi Chau, Head of Product – Zoom Phone and Zoom Contact Center. "PCI Pal’s flexibility and innovation mean we can empower businesses to facilitate payments securely throughout our Zoom CX and Phone portfolio."

The PCI Pal Agent Assist solution enables Zoom customers to securely and efficiently process credit card information using DTMF-masking or Speech technology, allowing agents and customers to remain in communication through the payment process while helping ensure sensitive cardholder information doesn’t enter the contact center or phone environment. Additionally, PCI Pal Digital Payments allow Zoom customers to offer the convenience of making payments digitally, whether through self-service channels or with an agent-assisted channel, while providing the highest level of PCI security as a Level 1 PCI DSS certified solution.

Benefits of the Zoom and PCI Pal collaboration include:

• A range of payment options offered via multiple communications channels

• Secure payment process that simplifies compliance with PCI DSS requirements

• Procuring PCI Pal via Zoom’s contract

• Improved metrics such as first contact resolution, payment completion rates, and reduction in Average Handle Time (AHT)

For more information on PCI Pal visit www.pcipal.com or follow PCI Pal on Twitter.

About PCI Pal

PCI Pal (LON: PCIP) is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. Its mission is to safeguard reputation and trust by providing customers with secure payment solutions for any business communications environment including voice, chat, social, email, and contact center. PCI Pal is integrated to, and resold by, some of the worlds' leading business communications vendors, as well as major payment service providers. PCI Pal products can be used by any size organization globally, and it is proud to work with some of the largest and most respected brands in the world.