We recently published a list of 10 AI Headlines You Shouldn’t Miss. In this article, we are going to take a look at where ServiceNow, Inc. (NYSE:NOW) stands against other AI headlines you shouldn't miss.
Sovereign AI: a new concept gaining traction in the realm of artificial intelligence. As reported by CNBC, tech giants are developing “sovereign” artificial intelligence models to boost their competitiveness. Last month, Denmark revealed its very own artificial intelligence supercomputer, becoming one of many sovereign AI initiatives that have the ability to “codify” a country’s culture, history, and collective intelligence.
That said, many of the biggest large language models today, such as OpenAI’s ChatGPT and Anthropic’s Claude, have US-based data centers for storing data and processing requests from the cloud. Several politicians and regulators hailing from Europe are beginning to raise concern over this, who believe that dependence on US technology is harmful to their continent’s competitiveness and technological resilience.
Filippo Sanesi, global head of marketing and operations at OVHCloud, noted that the French cloud firm is experiencing lots of demand for its European-located infrastructure, as they “understand the value of having their data in Europe, which are subject to European legislation.”
“As this concept of data sovereignty becomes more mature and people understand what it means, we see more and more companies understanding the importance of having your data locally and under a specific jurisdiction and governance. We have a lot of data. This data is sovereign in specific countries, under specific regulations.”
While AI sovereignty is not yet a regulatory mandate, European countries are increasingly investing in AI technologies that are reflective of their own societal norms.
Latest Advancements in AI
In recent news, more than 3,000 companies from around the world participated in Lisbon’s Web Summit 2024. The theme for Europe’s largest technology event was artificial intelligence, with startups showcasing machines that could think and learn, and even solve many of the world’s problems, such as deforestation. One such startup at the summit was Woodchat, an artificial intelligence system identifying lumber types to combat the use of illegal wood.
“WoodChat is an artificial intelligence system that identifies lumber types, and the whole thing is done via WhatsApp. Our technology is an API verified by Meta. In Brazil, our recognition system is used to fill out forestry documents. The process helps loggers to fill it out so that the wood passes through the federal system with authorised certification”.
Other fields with interesting startups at the summit were robotics, finance, and also air travel.
In other AI news, OpenAI, an American artificial intelligence research organization, is preparing to launch a new artificial intelligence operator codenamed “Operator”, Bloomberg reports. The company is reportedly set to launch the tool as a research preview in January, allowing a computer to take action on a human’s behalf, such as writing code or booking travel. The planned release is part of a wider industry movement towards agents—AI software capable of performing multi-step tasks for users with minimal oversight.
For this article, we selected AI stocks by going through news articles, stock analysis, and press releases. These stocks are also popular among hedge funds.
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ServiceNow, Inc (NOW) and Five9 Partner to Revolutionize Customer Experience with AI
A team of software engineers at desks working on code for a cutting-edge cloud computing solution.
ServiceNow, Inc. (NYSE:NOW) is a cloud-based AI-driven platform that engages in the provision of enterprise cloud computing solutions.
On November 13, ServiceNow, Inc. (NYSE:NOW) and Five9 (NASDAQ:FIVN), provider of the Intelligent CX Platform, announced an expanded partnership to enhance employee and customer experiences. The turnkey AI-powered solution will integrate ServiceNow’s Customer Service Management (CSM) with Five9’s platform for streamlined self?service and assisted service operations as well as unified customer support processes; leveraging solutions such as reducing operational costs, increasing agent efficiency, improving customer satisfaction, and simplifying contact center operations.
“Organizations know they need to deliver seamless customer experiences. But most CRM solutions only focus on capturing customer requests, not fulfilling or resolving them. As a result, human middleware ties manual processes and siloed technologies together. ServiceNow Customer Service Management is different. We focus on driving great customer service experiences with workflows, automation, and GenAI that enable seamless self?service and assisted service across voice and digital channels. Our expanded partnership with Five9 takes this even further, combining the best of both platforms to streamline and unify contact center operations with a turnkey solution that’s fast to deploy and delivers fast ROI.”
Overall, NOW ranks 3rd on our list of AI headlines you shouldn't miss. While we acknowledge the potential of NOW as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and doing so within a shorter time frame. If you are looking for an AI stock that is more promising than NOW but that trades at less than 5 times its earnings, check out our report about the cheapest AI stock.
